CoreTech Installer Privacy Policy

01Information we collect

Because this app manages field installation work and installer payments, it collects more than a typical internal tool — including your CNIC (national ID) number, home address, and payment account details.

We do not collect location/GPS data, contacts, or files from your device, and we do not use advertising identifiers.

02How we use it

• To create and manage your installer account and verify your identity.
• To assign and track installation jobs, gate passes, and related field work.
• To process your installer payments via the payment details you provide.
• To maintain a photographic record of completed installations for quality and audit purposes.
• To keep the app reliable — fixing bugs, understanding crash reports, and maintaining performance.

We do not use your information for advertising, and we do not sell it to anyone.

03Who can see it

Information in CoreTech Installer — including your personal details and job photos/videos — is shared only with CoreTech Solar's own employees and administrators who need it to manage jobs and payments.

We do not share your information with distributors, sub-dealers, customers, or any outside company or third party for their own use, and we never sell it. The app's data is stored with our database provider, Supabase, solely to operate the service on our behalf — they do not use it for any purpose of their own.

04Camera, photos & video

CoreTech Installer requests camera and media access for two specific purposes:

• Barcode scanning — the camera feed is read live to detect a product serial-number barcode; the app does not take, save, or upload a photo or video of anything the camera sees for this purpose.
• Job documentation — photos and video you capture or select as proof of completed installation work are saved and uploaded to secure cloud storage linked to that job record.

Please don't submit images containing another person's personal information unless you're authorized to do so.

05Payment information

The app collects your EasyPaisa or JazzCash payment account details solely to process your installer payments. We will never ask for your password, PIN, OTP, or any other secret authentication credential for your payment account.

06Storage & security

Your data is stored on Supabase's infrastructure and encrypted in transit between the app and our servers. Passwords are stored in hashed form and are never visible to administrators. Access to the underlying database is restricted to CoreTech Solar's own backend systems.

07Retention

We keep account, job, and payment record data for as long as your installer account is active, and for a reasonable period afterward to preserve CoreTech Solar's own accounting and audit records. If you'd like your personal account information removed sooner, see the next section.

08Your rights & deletion

You can request access to, correction of, or deletion of your personal information at any time:

09Children's privacy

CoreTech Installer is a workplace tool for CoreTech Solar's adult installer partners and staff. It is not directed at children, and we don't knowingly collect information from anyone under 18.

10Changes to this policy

If this policy changes in a meaningful way, we'll update the effective date above and, where appropriate, let installers know before the change takes effect.